Customer Help

Our customer service team is here to assist.

Orders and Shipping

How long does it take for me to receive my order?

Most orders are processed within 1-2 business days. Normal delivery time is 6-9 business days. However, delivery times may vary in some instances based on the location and the shipping method selected. 

How do I create an account?

Click on the 'My Account' icon at the top right corner of our website and follow the registration prompts.

How do I change my shipping address?

Log in, navigate to 'Account Settings,' and update your shipping information accordingly.

How do I track the status of my order?

Once your order is shipped, you'll receive a tracking number via email. You can also track your order in the 'Order History' section of your account.

Will you keep my credit card information on file?

We prioritise your security and do not store credit card information without your consent. During checkout, you can save your payment details for future purchases.

Do you charge GST?

Applicable GST will be calculated and displayed at checkout based on your shipping address.

Do you ship internationally?

Currently, we ship within Australia. We are working on expanding our shipping destinations in the future.

Will my items come in one package?

Depending on product availability and warehouse locations, items in your order may arrive in separate packages.

Returns and Exchanges

What is your returns policy?

We offer a 30-day return policy for unused and unopened items. For detailed information, please refer to our Returns Policy Page.

I received the wrong item.

We apologise for the inconvenience. Please don't hesitate to contact our support team at support@websalesinsider.com with your order details, and we'll assist you promptly.

My order arrived damaged.

We're sorry to hear that. Please email us at support@websalesinsider.com with photos of the damaged item, and we will work to resolve the issue.

Where should I mail my authorized return?

After you contact our support team and receive a return authorization, we will provide the address to which you can return the product.

How do I receive customer support?

You can contact us via email at support@websalesinsider.com or call us at +61 490 664 833. You can leave a message on our support line 24/7. Our hours for addressing support questions and enquiries are Monday through Friday, 9am until 4.30pm AEDT.

What do I do if I enter an incorrect shipping address?

If your order hasn't been processed, please get in touch with us immediately so we can update your shipping information.

Can I change or cancel an order after I've submitted it?

We process orders quickly, but if you contact us promptly after placing your order, we may be able to accommodate changes or cancellations.

Can I pre-order an item that is sold out?

Currently, we do not offer pre-orders for out-of-stock items. However, you can sign up for restock notifications on the product page to be informed when the item becomes available.

Contact Us

For further assistance, feel free to contact our customer support team at support@websalesinsider.com.